Refund Policy

Last updated: October 7, 2026

⚠️ Template notice: This is a starting-point refund policy, not legal advice. Adapt the specifics (windows, fees, exceptions) to your actual operations and local consumer-protection law before publishing it.

1. Cancelling a Delivery

Orders can be cancelled free of charge while in Order Created status. [Fill in: cut-off point, e.g. "up until the package is marked Received."]

2. Refund Eligibility

[Fill in: which payment methods are refundable, how COD is handled if cancelled after collection, and any non-refundable fees.]

3. Failed or Lost Deliveries

[Fill in: your compensation policy for failed delivery attempts, lost, or damaged packages.]

4. How to Request a Refund

Contact us at info@example.com with your tracking number and reason for the request. [Fill in: your processing time, e.g. "within 5–10 business days."]